Frequently Asked Questions
What is TimePay application?
TimePay is the platform helping you manage your society / property / Business / payments on mobile application
How my data is secured with TimePay?
TimePay has been built with banking industry norms following RBI and NPCI guidelines. It is one of the unique application built with payment features which mandates TimePay® to follow regulatory compliance for security of your data, and application.
TimePay® is certified with ISO 27001:2013 for security and ISO 9001:2015 for quality.
What all I can do for my society with TimePay®?
• Raise online maintenance to residents
• Society premise security and monitor visitors
• Share announcements and circulars
• Provide and manage online facility (club/gym/garden area) bookings
• Connect residential/non residential members in single platform
How to download the application?
The app is available for download from the Apple App Store and Google Play Store. But to be able to fully utilize and experience and its benefits, the management committee of your society needs to sign up with us.
Click here to download the application
You can download from App store : https://apps.apple.com/in/app/timepay-smart-society/id1479721596
Google play store: https://play.google.com/store/apps/details?id=com.npst.timepay.society
How do I contact you for any app support?
To contact us – call at +91 7208061103
Write us at: email@example.com
How many days it will take for Onboarding my society?
Your society can be onboarded in 2 days after sharing all the required data with regards to members and other information. It will take another 15 days for effective implementation.
Are there any hidden charges?
There are no hidden charges apart from subscription and convenience feewhich is negligible.
How and when we get the amount in our bank account?
Ideally the settlement happens within T+3 days as per payment gateway timelines.
What all are the payment modes in your app?
You can pay easily through any online medium UPI, Debit card , credit card and Net Banking.
We also provide option of recording transactions in cash or cheque.
Do you charge convenience charges?
The convenience charges will be specific to bank holding the account. There are no extra charges paid to Payment gateway provider or any middle agent.
Can I take my home CCTV access in mobile handsets?
Yes, we can provide you the access in TimePay application which will require integration with your CCTV vendor.
If you don’t have CCTV, no worries we can make the arrangements.
Can you provide integration of hardware like CCTV, Boom barrier in your app and any existing software to your TimePay app like Tally etc?
Yes we can. However, the requirement and integrations possibility needs to be evaluated along with costing.
How to share invoices with customers through TimePay?
The invoices can be shared through mobile app, email and website. An administrative access will be provided to society managers to share invoices to members in a hard copy.
Can we set reminders for pending payments?
Yes. The system allows society to set reminders for various payments. Very soon this feature will be provided to members as well.
What all reports can be generated through your app?
All the possible MIS can be generated through this application. Financial, Non-financial, Accounting and auditing reports.
What are the features of security module? And do you provide device also?
Security module helps you to upgrade your security level by
- • Easy to onboard gatekeeper and Staff with KYC details
- • Enabling your gatekeeper with a mobile device
- • Record and maintain visitor details on mobile to access anytime.
- • Monitor society premises on mobile through CCTV integrations
- • Instant Call / Notifications to members for approving visitors
- • SOS tab for Panic alerts
- • Biometric as well as QR based seamless entry & exit
Any extra benefit of taking Combo package of TimePay?
It will provide integrated solution that will take care of the entire society requirement right from society management, security management, accounting and auditing, vendor management and payment solution.