Frequently Asked Questions
Here are some of the most frequently asked questions. For more help, reach out to us and we'll get back to you as soon as possible.
- Download the TimePay app from the App Store or Google Play Store.
- Open the app and complete the registration process using your mobile number.
- Link your bank account by providing the necessary details.
- Set up your UPI PIN by entering your debit card details and OTP received from your bank.
- Your bank account is now linked via UPI, and you are ready to make your first payment using TimePay.
- Open the TimePay app and select the “Send Money” option.
- Enter the recipient's phone number, UPI ID, or UPI number.
- Enter the amount you want to send and add a note if needed.
- Verify the details and enter your UPI PIN to complete the transaction.
You can use any UPI ID created through other UPI apps to make payments on TimePay. Simply enter the UPI ID in the recipient field and proceed with the transaction as usual.
- Open the TimePay app and select the “Request Money” option.
- Enter the UPI ID or phone number of the person you are requesting money from.
- Enter the amount and a note (optional), then send the request.
Refunds for failed UPI payments are typically processed within 3-5 business days. If you do not receive the refund within this period, please contact our customer support.
The primary user has full control over the authorization of transactions. They can set permissions and limits for each secondary user. Before a secondary user can make a transaction, the primary user must approve their access and set the transaction limits.
Secondary users can make transactions within a set limit defined by the primary user. Under full delegation, the maximum monthly limit is ₹15,000, with a cap of ₹5,000 per transaction. For partial delegation, the transaction limits are subject to existing UPI limits.
No, a secondary user can only be part of one UPI Circle at a time, meaning they can be linked to only one primary user.
A primary user can add up to five secondary users to their UPI Circle.
Yes, there is a cool-off period of 30 minutes during which no transactions are allowed after the secondary user is linked to the primary user.
UPI Lite is an on-device wallet within the TimePay app that allows you to make small-value payments of up to ₹500 per transaction without using your UPI PIN. It offers a convenient and secure way to make quick payments.
- Open the TimePay app and go to your profile.
- Tap on "UPI Lite" and select "Enable Now".
- Choose a bank account that supports UPI Lite and add money up to Rs 2,000.
- Enter your UPI PIN to complete the setup.
- Open the TimePay app and scan the merchant QR code or enter the recipient's phone number.
- Select the amount to pay and choose "UPI Lite" as the payment method.
- Your payment will be processed instantly using the balance in your UPI Lite account.
You can pay up to ₹500 INR per transaction using UPI Lite.
Yes, you can make multiple transactions up to a total of ₹4,000 INR in a day using UPI Lite. The maximum balance that can be held in your UPI Lite account is ₹2,000.
- Open the TimePay app and go to the “FASTag Recharge” section.
- Select your bank or FASTag issuer from the list.
- Enter your vehicle number or FASTag ID and the amount you wish to recharge.
- Confirm the payment using your UPI PIN.
Yes, TimePay allows you to recharge FASTag issued by any bank or authorized issuer.
The minimum recharge amount is ₹100, and the maximum recharge amount is ₹20,000, depending on your FASTag issuer bank's policies.
The recharge is usually processed instantly. However, it may take a few minutes for the balance to reflect in your FASTag account.
Yes, you can check your FASTag balance in the TimePay app under the “FASTag” section.
Tap and Pay is a contactless payment method that allows you to make quick transactions by simply tapping your NFC-enabled smartphone on a compatible payment terminal. This feature enhances convenience and speeds up the payment process.
Tap and Pay operates using Near Field Communication (NFC) technology. When you tap your smartphone on a contactless payment terminal, your payment information is securely transmitted, allowing for a swift transaction without the need for a PIN for amounts under Rs 5,000.
Most modern smartphones equipped with NFC capabilities can use the Tap and Pay feature. Ensure that you have the TimePay app installed and that your device supports contactless payments.
Yes, the maximum transaction limit for Tap and Pay is ₹500 per transaction, as per NPCI guidelines. Transactions above this amount will require you to enter your UPI PIN.
No, Tap and Pay is integrated within the TimePay app. Simply ensure that your app is updated, and you can start using the feature without any additional registration.
Referral rewards typically take up to seven business days to appear in your account.
Referral rewards are issued once the person you invited successfully registers for the service. Please confirm if your referral has completed the registration process.
No, there's no limit to how many people you can refer.
Cashback rewards are credited to your UPI-enabled bank account linked to TimePay.
You can review your bank statements for the account linked to your TimePay app to verify if the referral reward has been credited.