Refund and Cancellation Policy
Last updated January 01, 2025
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@dpanda.in. Please note that returns will need to be sent to the following address: Dpanda, Nimble Cowork 250, Udyog Vihar Phase IV, Gurugram, Haryana - 122015 (Basement) OR as advised by support representative.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In case your location is not supported by a courier company for return pick-up, you can send the item back to us by a courier of your choice and we will reimburse you for courier charges as per the amount confirmed by support representative on email.
You can always contact us for any return questions at support@dpanda.in.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can also consider taking the item to authorized service center of the respective brand at your location to get immediate support OR call the brand's support helpline.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@dpanda.in. In case the item is non-refundable as per seller policy, we will ship you a replacement.
Cancellation Policy
In case of cancellation of prepaid orders before shipment, we process the refund within 2-7 business days after receiving the cancellation request.
Returns and Replacement Policies: Large Appliances & Smart Phones
Eligibility: Smartphones, Mobile devices and Large appliances, including Refrigerators, Washing machines, etc., are not eligible for return. However, they will be replaced if a valid issue is reported within 3 days of delivery.
Valid Issues:We accept replacement requests only for products with manufacturing defects or damages that occur during transit, physical damage, or wrong or missing items in the packaging. Please ensure to inspect your device/appliance thoroughly upon delivery.
Timely Reporting:If you encounter any issues with your items, report them to our customer service within 3 days of receiving the product. Late reporting may not be eligible for replacement.
Return Procedure:To request a replacement, contact our customer support team via the provided channels, and they will guide you through the process, including necessary documentation and scheduling a replacement.
Condition for Replacement:To be eligible for replacement, the items must be in their original packaging with all accessories, manuals, and warranty cards intact. Our team will inspect the product during the replacement process.